Privacy Statement

When you browse the Site and have not registered for any online service from Valero, we use “cookies” to collect certain Personal Information such as, the server your computer is logged onto, your browser type (for example, Chrome, Safari or Microsoft Edge or Explorer), and whether you responded to a Valero banner ad or e-mail. This information may be used for the purpose of measuring response rates to banner ads and e-mail offers. However, other types of Personal Information such as your name, address, phone number, or e-mail address is not collected as you browse.

Registration for Online Products and Services. In order to provide you with a particular product or service online, we may request that you voluntarily supply us with personal information, including your e-mail address and credit card account number (if you are a Valero consumer credit cardholder, for example), for purposes such as correspondence, Site registration, checking your bill online, making a purchase, or participating in online surveys and enabling us to provide an online product or service to you in an efficient manner. This information (“Personal Information”) could include any one or more of the following:

(A) Your real name, alias, postal address, unique personal identifier, online identifier, Internet protocol address, email address, account name, Social Security number, or other similar identifiers.

(B) Biometric information.

(C) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our Site or the Services or any advertisement on either.

(D) Geolocation data.

(E) Audio, electronic, visual, or similar information, including if you call our customer service telephone number.

(F) Professional or employment-related information.

(G) Inferences drawn from any of the information identified in this list to create a profile of you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

If you are known to us as a registered user of a Valero online service, we may supplement or combine information about your use of the Site and the online product or service you utilize with certain other online and offline information we have about you as a Valero customer and information you have provided to us as well as information available from external sources, such as census bureau data, in order to customize your online experience and present you with relevant online and offline offers and updates. We also use a "cookie" to enable our server to recognize you as a registered Valero online service user when you re-enter our Site. If you would like to learn more about cookies, please read the section below titled, Cookies, for more information. Your individually identifiable information is used to contact you when necessary, such as when we make changes to this Privacy Statement or our Legal Notice & Terms of Use. Users may opt-out of receiving future mailings or be deleted from our Site and customer information database; see the -Choice/Opt-Out section below.

When you create a User Account in the App and then use the App, the following apply:

Personal Information: When you register for a User Account (as defined in the App Terms) in the App, we will collect and store Personal Information about you.

Payment Information: If you want to make payments through the App using a “Wallet Service” (as defined in the App Terms), you will be required to provide us with certain Personal Information necessary for you to access your account with the Wallet Service provider, that will identify us to the Wallet Service provider as an authorized third party. If you want to make payments through the App using a payment method other than a Wallet Service, you will have to provide us with your payment details, including the billing address linked to the electronic payment account and the name registered on the electronic payment account, bank account number, credit card number, debit card number, or any other financial information required by the provider of the account to process an electronic payment. All of this information is referred to as “Payment Information.”

Transaction Information: We receive and store certain types of payment information whenever you use the App to make a payment (each, a “Transaction”) at a Valero Station (as defined in the App Terms). In particular, we collect information relating to your Transactions, such as the time and location, the number of visits you make to a given Valero Station, the total value of each Transaction, which products or services you purchase, obtain or consider in a Transaction, which payment method you use (including Wallet Services), and other purchasing or consumption histories or tendencies (all of which are “Transaction Information”).

Device Information and Location Information: When you use the App, we and our service providers or other business partners may automatically collect a variety of information about your Device (as defined in the App Terms) and activity within the App (“Device Information”), including information about the geographic positioning of your Device at any given time (“Location Information”). The App can collect Location Information only when the App is open and activated and you have provided permission for location services to the App. You may disable this feature, but if you do so, you will not be able to use the App to make payments.

Other Personal Information and Preferences: Within the App, we may collect information regarding your preferences, including but not limited to, your preferred payment method, fuel grade preference and/or receipt preference. If you participate in a promotion or submit feedback or other information in the App, that will also result in you providing us with additional Personal information.

When your web browser or e-mail application requests a web page or e-mail from another computer on the Internet, it automatically gives that computer the address where it should send the information. This is called your computer's "IP address." (IP stands for "Internet protocol.") For most users accessing the Internet from a dial-up Internet service provider (ISP), the IP address will be different every time you log on.

We use your IP address to help diagnose service or technology problems with our server, and to administer our Site. We use your IP address to send you the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers. Your IP address is used to help identify you, to track activity within our Site and to gather broad demographic information which is used to further develop advertisements, products and services.

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive.

We collect Personal Information from other sources, including: physical mail, phone calls, e-mail, and the Site.

Other third-party sources from which we may collect Personal Information include the following:

• Advertising networks

• Internet service providers

• Data analytics providers

• Operating systems and platforms

• Social networks

• Data brokers

Our Site uses cookies to keep track of your session ID. We may use cookies to deliver content specific to your interests or to track specific data that needs to be available on multiple web pages. Our server contains links to other related websites. We do not control or have access to the information that is collected or used on those sites, via cookies or otherwise. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you will not be able to use our products or services that require you to "sign in," and you may not be able to take full advantage of all offerings.

To learn more about third-party ad-serving technology, cookies and how to “opt-out” you can visit www.allaboutcookies.org (note that this link will take you to a third-party website). You can learn more about which third parties have currently enabled cookies for your Device and how to opt-out of some of those cookies by accessing the Network Advertising Initiative website at www.networkadvertising.org/mobile-choices from your mobile device. On your Device you may also select “Limit Ad Tracking” (on iOS devices) or “Opt out of Interest-Based Ads” (on Android). The Site and App do not respond to browser “Do Not Track” signals.

Why Do We Collect Your Information?

We may collect, store and use Personal Information, including Account Information, Payment Information, Transaction Information, Location Information, Device Information, Cookies and Other Information (collectively, “Your Information”) to provide you with products or services, to try to improve and personalize our services, to respond to your inquiries, requests or other service-related purposes, to carry out any specific purposes for which we have obtained your prior consent, to provide you with personal offers or deals, to bill you for products or services, to tell you about products or services we think might be of interest to you, to deliver other relevant information such as Transaction receipts, support messages, marketing messages, to communicate news and updates with you, to inform you about promotions, incentives or rewards we may offer or that our business partners may offer, and/or to provide you with payment vouchers or coupons, and conduct any other legitimate business activity not otherwise prohibited by law. We may use analytics software to track your usage of and behavior on the App so that we can improve the App and/or so that we can tailor our communications to you.  We may also combine Your Information with certain other online and offline information we have about you as a Valero branded motor fuel customer and information about you that we have obtained through other sources, such as census bureau data, in order to customize your App experience and/or so that we can present you with relevant online and offline offers and products.

What Will We Do with Your Information? 

Legal Matters – We may use Your Information to protect our rights and to investigate and prevent fraud or other illegal activities and for any other purpose disclosed to you in connection with the App.  We may use Your Information to contact you when necessary, such as when we make changes to this Privacy Statement and/or the App Terms.

Advertising – Except as otherwise described in this Privacy Statement, we will not distribute or sell Your Information to third parties for the purpose of allowing them to market their products or services to you. However, we may disclose overall demographic information about the users of the App with advertisers on an aggregate basis, without disclosing your Personal Information.

The Personal Information that we receive and use depends on what you do when you visit our Site. We may use information that you provide to us through our Site and Services for any one or more of the following purposes:

(1) Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.

(2) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

(3) Debugging to identify and repair errors that impair existing intended functionality.

(4) Short-term, transient use; provided that we will not disclose any of your Personal Information to another third party and we will not use it to build a profile about you or otherwise alter your experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.

(5) Performing services on our behalf or that of one of our service providers, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying your customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

(6) Undertaking internal research for technological development and demonstration.

(7) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance any service or device that is owned, manufactured, manufactured for, or controlled by us.

(8) Engaging in commercial purposes to advance our commercial or economic interests, such as by inducing you or another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.

(9) As further provided in the above section of this Privacy Statement titled, “CONSUMER INFORMATION COLLECTION - VALERO PAY+ MOBILE APP.”

If we deidentify your Personal Information, we publicly commit to retain and use the deidentified Personal Information without attempting to reidentify the deidentified personal information.

When you submit your information for a credit card application, Valero retrieves a credit report. Valero may also generate and store a consumer credit score and personalized recommendations for each registered user. Some registered users may also receive pre-approved offers of credit while at the Site. Registered users may request Valero to retrieve and generate this credit-related information multiple times in a year at no cost to you. The credit report is typically stored for approximately 45 days. While these items are not sold to third parties for any reason, they may be used to qualify registered users for certain products, services, or promotions. See the Disclosure of Personal Information section below for additional information.

With respect to your use of the App, please see additional information about our use of Your Information in the “CONSUMER INFORMATION COLLECTION - VALERO PAY+ MOBILE APP” section above.

From time to time, we enter into contractual agreements with nonaffiliated, third party providers, such as marketers, Web hosting facilities, transaction processors and decisioning systems. In the course of providing services, these parties may receive your personally identifiable information. These parties, however, are obligated by contract to maintain the confidentiality of the information.

We use the demographic information in your profile to tailor your experience at our Site, showing the users content that we think they might be interested in, and displaying the content according to their preferences. We may disclose personal information to conduct other legitimate business activities not otherwise prohibited by law.

With respect to your use of the App, please see additional information about our use of Your Information in the “CONSUMER INFORMATION COLLECTION - VALERO PAY+ MOBILE APP” section above.

While at our Site, we may use information you provide to inform you of products and services offered by Valero and third parties, as well as advertisements and promotions for products and services offered at other websites or retail establishments. If you click on an ad or promotion which appears on our Site without accepting an offer for a product or service, we will not provide individually identifiable data to the third party offering the ad or promotion. Overall demographic information may be disclosed to these advertisers on an aggregate basis, without individually identifiable information.

With respect to your use of the App, please see additional information about advertising and promotions in the “CONSUMER INFORMATION COLLECTION - VALERO PAY+ MOBILE APP” section above.

If you accept products or services offered by third parties while remaining on our Site, individually identifiable information required for such acceptance, such as name, address and Social Security number, provided to us will be transmitted to the third party only upon final acceptance of that product or service. Customers will be informed that they are accepting a product or service of a third party, and may or may not be subsequently linked to the third party's website. Third party suppliers might include providers of financial services, credit information, or other consumer products, and may have privacy policies related to their website, the Internet, and e-commerce, which are different than ours. If you do not want your individually identifiable information disclosed to any third parties, do not accept any offers for services from third party organizations. Prior to any such acceptance you may be informed that some or all of your individually identifiable and nonpublic information may likely be disclosed to that organization.

With respect to your use of the App, please see additional information about third party offers in the “CONSUMER INFORMATION COLLECTION - VALERO PAY+ MOBILE APP” section above.

Valero may make other disclosures as permitted or required by law to nonaffiliated third parties in addition to those described in the notice provided at that time.

Our Site encourages registered users to send e-mail messages to us and to provide us with e-mail and name information for friends who may be interested in the Services and information provided at our Site. We provide the registered user with an e-mail hyperlink to refer friends to our Site. That information is stored in a prospect database and is listed as a referral from the registered user for up to 90 days. This information is not sold or distributed to any third parties.

This Site and the App each contain links to other websites. Valero is not responsible for the privacy practices or the content of linked websites. Please refer to those websites for specific information about their privacy or security practices or policies.

This Site has security measures in place to protect against the negligent or inadvertent loss, misuse and alteration of the information under our control. Valero’s networking systems include an industry standard firewall and systems that are both physically and logically protected (via secured locations and passwords). Consumer information will be regularly backed-up and stored in a secure location. Credit report information will be kept on our servers in encrypted format for a maximum of 45 days. Other consumer data (such as name, address, etc.) will be kept on an industry standard computer database fully protected behind a firewall. If you have specific additional questions about Valero’s systems or the storage of data, please contact us online by sending an email to  Customer.Relations@valero.com.

With respect to your use of the App, we are committed to ensuring that the Personal Information we collect from you is secure.  We take reasonable measures, including administrative, technical, and physical procedures to protect collected Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. If you believe that your account login details have been exposed, you can change your account password at any time using the App.

Our Commitment to Children's Privacy: Protecting the privacy of children is especially important. For this reason, we never collect or maintain information at our Site or Services from those we actually know are under 18, and no part of our Site or Services is structured to attract anyone under 18.

Specifically, with respect to the App, it is not intended for use by children under the age of 16. We do not knowingly solicit Personal Information from children under that age, and we do not knowingly market use of the App to children under that age. Please notify us immediately if you believe we may have collected Personal Information from a child under the age of 16 so that we can delete that information. We do not sell the Personal Information of California consumers that are less than 16 years of age.

Our Site provides users the opportunity to opt-out of receiving communications from affiliates or non-affiliated third parties at the point when we request information about the visitor. The benefits of remaining on our mailing list include e-mail notification about enhanced service or product offerings that we believe may be of interest to you. This Site gives registered users the following option for removing their information from our e-mail database to not receive future offers and communications via e-mail, direct mail or telemarketing. You can send an e-mail to Customer.Relations@valero.com.

If you are a resident of a state that has adopted a comprehensive privacy law, such as the California Consumer Privacy Act, you may have certain privacy rights regarding your Personal Information, depending on your state of residence and applicable law, which may include the right to:

• Request that we disclose to you, free of charge, the following:

  • The categories of Personal Information, including sensitive Personal Information, that we have collected about you.

  • The categories of sources from which Personal Information, including sensitive Personal Information, is collected.

  • The business or commercial purpose for collecting or selling or sharing Personal Information, including sensitive Personal Information.

  • The categories of third parties with whom we disclose Personal Information, including sensitive Personal Information, which may include a list of specific third parties, other than natural persons, to which we have disclosed Personal Information. You may also be able to request a list of the specific third parties to whom we have disclosed your Personal Information.

  • The specific pieces of Personal Information, including sensitive Personal Information, we have collected about you, which may include a copy of all Personal Information we are processing or have processed (subject to exceptions as permitted by applicable law).

• Request that we correct any inaccurate Personal Information about you (subject to exceptions as permitted by applicable law). When correcting inaccuracies, we will take into account the nature of the Personal Information and the purpose for processing the Personal Information.

• Request that we delete any Personal Information about you which we have collected via the Site and Services (subject to exceptions as permitted by applicable law).

• Request that we limit the use and disclosure of your sensitive Personal Information. In some states, we may first obtain your consent before processing any of your sensitive Personal Information. Such opt-out right may be available through an opt-out preference signal.

• Request that we confirm whether we are processing or have processed your Personal Information, and the categories of Personal Information we are processing or have processed.

• Request that we disclose to you, free of charge, with respect to Personal Information that we sell or disclose for a business purpose:

  • The categories of Personal Information, including sensitive Personal Information, that we have collected about you.

  • The categories of Personal Information, including sensitive Personal Information, that we sold about you and the categories of third parties to whom the Personal Information was sold, by category or categories of Personal Information for each third party to whom the Personal Information was sold.

  • The categories of Personal Information, including sensitive Personal Information, that we disclosed about you for a business purpose.

• Opt-out of the selling or sharing (for cross-context behavioral advertising) of Personal Information to third parties. Such opt-out right may be available through an opt-out preference signal.

• Opt-out of the processing of your Personal Information for purposes of targeted advertising. Such opt-out right may be available through an opt-out preference signal.

• Opt-out of profiling in furtherance of automated decisions that produce legal effects or similarly significant effects. If your Personal Information is profiled in this manner, you may have the right to question the result of the profiling, to be informed of the reason that the profiling resulted in the decision, and, if feasible, to be informed of what actions you might have taken to secure a different decision and the actions that you might take to secure a different decision in the future. You may have the right to review your Personal Information used in the profiling. If the decision is determined to have been based on inaccurate Personal Information, you may have the right to have the information corrected and the profiling decision reevaluated based on the corrected information.

• Revoke consent that you have previously given to us for processing Personal Information. If we make material changes to this Privacy Statement, you may have the right to withdraw consent to any further materially different collection, processing, or transfer of previously collected Personal Information under the updated Privacy Statement.

• Appeal any action we take in response to your privacy request, as applicable based on your state of residence and subject to exceptions as permitted by applicable law. You may exercise this right by contacting us using the same method used to submit your original request, as described below. 

Any copy of Personal Information provided will be in a portable and, to the extent technically feasible, readily usable format that will allow you to transmit the Personal Information to another person.

HOW TO SUBMIT A PRIVACY REQUEST. Depending on your state of residence, you may submit a state-specific request through the following methods:

• You may call us toll-free at 866-297-6093.

• You may e-mail us at customersupport@valero.com.

To respond to a request, we are required to verify your identity. We may also need to contact you to confirm your request. You may also designate an authorized agent to make such requests on your behalf by providing us with written permission establishing that your agent is authorized to act on your behalf. A parent or legal guardian may exercise these rights on behalf of a child for whom the requestor has legal responsibility.

We will not discriminate against you because you exercise any of the rights as described in this section.

We retain the Personal Information we collect as described in this Privacy Statement for the length of time appropriate to our business relationship with you. We will retain such Personal Information for as long as reasonably necessary to fulfil the purpose(s) for which it was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws or regulations.

The protection of consumer information, including Your Personal Information, is one the guiding principles behind Valero. Any modifications to this Privacy Statement will go into immediate effect after they have been posted on the Site and Services, as indicated by the “Last Updated” date at the beginning of this Privacy Statement.

If you have any questions, concerns, or comments about this Privacy Statement, our practices with respect to this Site, the Services, the App, or your interaction with this Site, you can contact: Customer.Relations@valero.com. 

All trademarks depicted are the intellectual property of their respective owners. Please see our Legal Notice & Terms of Use and the ValeroPay+ Mobile App Terms and Conditions for more information or contact us at Customer.Relations@valero.com.

Effective Date/Last Updated: February 5, 2025 

This California Consumer Notice at Collection (“Notice”) describes the practices of Valero Marketing and Supply Company and its affiliates (collectively “Valero”) regarding the collection, use, and disclosure of the personal information of consumers who are California residents (“you” or “your”).

Personal Information. We have collected the categories of Personal Information from you in the last 12 months as described in the sections titled, “Consumer Information Collection – Website” and “Consumer Information Collection – ValeroPay+ Mobile App.”

Sources of Personal Information.  The sources from which we collect Personal Information include directly from you when you interact with us, automatically from you when you use the Site or Services (for example, through cookies and other technologies) and from third parties, as described in the sections titled, “Consumer Information Collection – Website,” “Consumer Information Collection – ValeroPay+ Mobile App,” and “Collection of Consumer Information – Other Sources.”

Purposes for Processing Personal Information.  We use the Personal Information we collect about you for the business purposes as described in the section titled, “How We Use Consumer Information.”

Disclosures of Personal Information.  We disclose your Personal Information to the parties as described in the section titled, “Disclosure of Personal Information.”

Categories of Personal Information Sold or Shared (for Cross-Context Behavioral Advertising).  We may have sold or shared certain categories of your Personal Information (as defined above). To opt-out of such sale or sharing, please see the section titled, “State Privacy Rights.”

Record Retention.  We may retain each category of Personal Information for the length of time appropriate to our business relationship with you. We will retain such Personal Information for as long as reasonably necessary to fulfil the purpose(s) for which it was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws or regulations.

You may learn more about our privacy practices by visiting our Privacy Statement at https://www.valero.com/privacy-statement.